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E1: INST: UPG: Troubleshooting JD Edwards EnterpriseOne Software Platform Pack Install - Microsoft Windows Platform (Doc ID 1529600.1)

Last updated on JULY 15, 2021

Applies to:

JD Edwards EnterpriseOne Tools - Version SP24 and later
Information in this document applies to any platform.


This document provides information and assist customers on troubleshooting the different scenarios, causes and resolutions on installing the JDEdwards EnterpriseOne Enterprise Server - Platform Pack on a Microsoft Windows platform.

The Platform Pack installs these major components:

Rather than transferring all the software from the Deployment Server, the Platform Pack installs the code and database directly to the Enterprise Server. This more direct installation method increases performance during this part of the process. It is especially beneficial in situations in which the Enterprise Server is connected to the Deployment Server using a wide area network (WAN). Since the Deployment Server and Platform Pack have separate Installers, they can be running concurrently which decreases the overall installation time (assuming the Installers are run on different machines).

Refer to this link here for complete JD Edwards EnterpriseOne 9.1 Installation Documentation.

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 Scenario 1 - Issue Installing JD Edwards EnterpriseOne 9.1 Platform Pack on Windows when the SQL Server database is on a different machine
 Scenario 2 - Failed to Install EnterpriseOne 9.1 Windows Enterprise Server Platform Pack. Error: "Path to the install image is invalid".
 Scenario 3 -  Windows Platform Pack Creates Corrupt ODBC and Fails to Detect Database on Separate Windows 2008 Server
 Scenario 4 - Platform Pack installer ended with "Tables and/or Data already exist." in Japanese Windows OS
 Scenario 5 - JD Edwards EnterpriseOne 9.1 Installation Errors for SQL Server and Microsoft Windows 2008 R2
 Scenario 6 - EnterpriseOne Platform Pack install fails with error for SQL Server: The installer could not find any valid SQL server instances
 Scenario 7 - Database Oracle 11gR2 Not Recognized When Installing Windows Platform Pack
 Scenario 8 - Platform Pack Install Issue - Server Name with Special Characters
 Scenario 9 - E1 9.1 Platform Pack Database Creation On Oracle 12c Running On Windows 2012 Does Not Create Tables
 Scenario 10 - E1 9.1 Platform Pack Fails with Error SYS.UTL_FILE on Windows 2012 and Oracle 12c Database

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