E1: KER: JDENET_N Kernel Crashes Frequently Caused By Firewall Timeout

(Doc ID 1556887.1)

Last updated on NOVEMBER 14, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version SP23 and Prior and later
Information in this document applies to any platform.

Symptoms

There are 2 JDE instances setup with Multi Foundation, both using different Tools Releases; one instance has been recently upgraded to a higher Tools Release.  There is a firewall setup between FAT clients and Enterprise servers. Four ports are configured in firewall to open for EnterpriseOne.  Zombie alerts happen only on the second instance with higher Tools Release.

In JDE.INI under [JDENET] enablePredefinedPorts=1 is already defined and necessary ports are opened as in <Document 1396585.1>

The following symptoms are observed:

  1. Zombie alerts for jdenet_n kernel frequently received:
     

Cause

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