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E1: SVM: Server Manager Agent Services On Windows Server Fails To Start With message - [error] Failed creating java and [error] ServiceStart returned 1 (Doc ID 1557777.1)

Last updated on FEBRUARY 01, 2023

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.98 and later
Generic Windows


Server Manager Agent Services on windows platform fails with the following error message (see print screen below):

Windows could not start the SM Management Agent [x:\JDE_HOME] on SVRNAME. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 0.


This results in below message in installAgentService.log :


You have already verified that, the jvm.dll does exists at the path e:\JDE_HOME\SCFHA\jdk\jre\bin\client  on this machine and the Registry Key "Jvm" at path HKEY_LOCAL_MACHINE ->SOFTWARE ->Wow6432Node ->Apache Software Foundation ->Procrun 2.0 ->SCFAGENT->Parameters->Java , points to the same path for the jvm.dll.


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