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E1: CHA: Troubleshooting Change Assistant Setup and Display Known Issues (Doc ID 1568795.1)

Last updated on APRIL 04, 2025

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.98 and later
Information in this document applies to any platform.

Purpose

This document contains available information for troubleshooting Change Assistant Tool Setup or Display known issues.

A [Change Assistant User Guide] is included under the Software Updates Guide = Chapter 4 - Using Change Assistant. Refer to <Document 741506.1> - Software Update Installation Guides - All JDE EnterpriseOne Application Release Levels.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Scenario 1 - Change Assistant Does Not Render Correctly, Query Results do NOT Display Properly
 Scenario 2 - Change Assistant Setup Error - Not Able to Search Any Result in Change Assistant - java.lang.NullPointerException
 Scenario 3 - "Search" generates "Job failed to finish the work because of error: null” and all results do not display (e.g. "Results 6 of 8")
References


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