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E1: WCS: "Remote Portlet Communication Error" when Accessing EnterpriseOne Portlets (Doc ID 1575045.1)

Last updated on MAY 30, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.1 and later
Information in this document applies to any platform.


When a user tries to access EnterpriseOne portlets, the following message is displayed on the screen:

Remote Portlet Communication Error


In the E1root.log from the WSRP Producer instance the following error messages appear:

01 Aug 2013 03:36:09,061 [SEVERE]  - [JAS]              User nullSecurityToken is not Validated.Security Server return error status: 1/Unknown User
01 Aug 2013 03:36:22,781 [SEVERE]  - [MAFLETCONTAINER] PortletInvokerRender LoginException: null list of Environments and Roles was returned unexpectedly.

The User who is logging into Portal has been verified to be a valid EnterpriseOne User and the JAS.INI is updated with valid values for parameters:


The TOKENGEN.INI file (located in  <SMAgent_Home>.... \targets\<JAS_Instance>\config) has also been updated with GLOBALNODE settings and "Render Portlet In I Frame" setting is set to True for all the portlets:



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