E1: LDAP: Error: " Your session has expired " Message when Setting up Single Sign-On with Oracle Access Manager for EnterpriseOne Tools Release 9.1.2.x and above (Doc ID 1609761.1)

Last updated on SEPTEMBER 07, 2023

Applies to:

Goal

After setting up Oracle Access Manager (OAM) with EnterpriseOne Tools Release 9.1.2.x and above for Single Sign-on authentication, if the user’s HTML/Web session expires from inactive timeout and they hit F5 and reuse the login prompt, they are stuck in an endless loop of pop-up message: 

To get out of the loop, the user has to kill process(es) using Task Manager on their Windows desktop which in turn kills the browser.  Upon starting the browser again, the sessions that were previously opened are trying to be restored.

The issue also leaves an Internet Explorer process "Login OAM" which must be ended and can be easily closed through Windows. However, after ending the actual OAM login window the browser does not function properly until the browser process is closed and if the user selects the Resume option the next time the browser is opened, the issue repeats.

Removing the OAM element eliminates the issue.  Some workarounds to this issue are:

1. Higher session timeouts
2. User closes browser

These may not always be feasible for some customers/users.

Solution

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