Last updated on DECEMBER 08, 2015
Applies to:JD Edwards EnterpriseOne Tools - Version 9.1 and later
Information in this document applies to any platform.
After setting up Oracle Access Manager (OAM) with EnterpriseOne Tools Release 9.1.2.x and above for Single Sign-on authentication, if the user’s HTML/Web session expires from inactive timeout and they hit F5 and reuse the login prompt, they are stuck in an endless loop of pop-up message:
To get out of the loop, the user has to kill process(es) using Task Manager on their Windows desktop which in turn kills the browser. Upon starting the browser again, the sessions that were previously opened are trying to be restored.
The issue also leaves an Internet Explorer process "Login OAM" which must be ended and can be easily closed through Windows. However, after ending the actual OAM login window the browser does not function properly until the browser process is closed and if the user selects the Resume option the next time the browser is opened, the issue repeats.
Removing the OAM element eliminates the issue. Some workarounds to this issue are:
- Higher session timeouts
- User closes browser
These may not always be feasible for some customers/users.
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