E1: 13: Opening Failure Analysis Tree From Work Order w/ Multiple Imbedded Failure Analysis Codes (Doc ID 1617085.1)

Last updated on MARCH 27, 2017

Applies to:

JD Edwards EnterpriseOne Capital Asset Management - Version 9.0 to 9.1 [Release 9.0 to 9.1]
JD Edwards EnterpriseOne Service Management - Version 9.0 to 9.1 [Release 9.0 to 9.1]
Information in this document applies to any platform.

Symptoms

EnterpriseOne 9.0
Tools Release 9.1.4.2
Program: P17763S
Enterprise Server Windows 2008

Issue:  Customer has loaded Tools Release 9.1.4.2 and has issues with P17714.  When a failure analysis tree (P17763) is set up with multiple codes that are imbedded within multiple levels (child codes are also parent codes), upon choosing an imbedded failure analysis code in a work order (P13714), the Failure Analysis Tree Name Search & Select (P17762S) will not function properly.  When the failure is selected and there are more than 50 Failure codes when the value is returned to the work order, the work order window is shrunk to size of the visual assist window.
.
From P48201, if click Add to create a new maintenance WO (using P17714), then if click on the Visual Assist for the Issue field, the Failure Analysis Search & Select is brought up.  Then select a Tree Name. If that tree has 54 or more entries, the window is changed to match the size of the visual assist form. After exiting P17714 and ultimately P48201, the window size remains the smaller size, and in fact, even the E1 Page is re-displayed to fit inside this smaller size.  Exit out of E1 completely and log back in.

Note:  The above issue can also be duplicated in Releases 9.0 and 9.1 with Bugs 18132155 or 18172487 applied, if the environment is below Tools Release 9.1.5 without Tools Bug 18126169 applied

Cause

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