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E1: GRID: MOBJ: Troubleshooting Internet Explorer ActiveX Control Installation and Configuration Issues for use with Media Object attachments and Grid Import / Export (Doc ID 1621386.1)

Last updated on OCTOBER 01, 2019

Applies to:

JD Edwards EnterpriseOne Tools - Version SP24 and later
Information in this document applies to any platform.

Purpose

This document focuses on troubleshooting the activeX control installation on an Internet Explorer browser.  Common issues that can occur with the installation or when the activeX control is not correctly installed include not being able to export / import from the grid, cannot view media object attachments, not getting prompted for install, and when installing the control, the user sees something flash on the screen and disappear.

ActiveX controls are only available with the Internet Explorer browser since they are a Microsoft Product.  The activeX functionality is used with the RTF Text Attachments, OLE, and grid export / import functionality.  For functionality on non-IE browsers see <Document 780761.1> E1: MOBJ: Non-ActiveX Controls for EnterpriseOne Grid Import / Export and Media Object Attachments for all browsers Firefox, Chrome, Internet Explorer (IE), Safari

Also, review the "What is the impact or implications to the grid and media objects when turning off ActiveX controls for media objects and grid import / export?" blog post for details on the implications / impact of making the change to ActiveX controls. 

There are some known symptoms/keywords that can occur with issues pertaining to ActiveX controls

Media Object attachments are not working in IE Browser

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Troubleshooting Flow Chart
 Troubleshooting ActiveX Install
 1. Browser Version
 2. Browser Configuration
 3. Third Party Toolbar
 4. Trusted Sites
 5. Reset Browser
 6. Newer ActiveX Control
 Manually Register Files
 Known Issues
 Additional Resources
References

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