E1: GRID: MOBJ: Troubleshooting Internet Explorer ActiveX Control Installation and Configuration Issues for use with Media Object attachments and Grid Import / Export
(Doc ID 1621386.1)
Last updated on JULY 14, 2021
JD Edwards EnterpriseOne Tools - Version SP24 and later Information in this document applies to any platform.
This document focuses on troubleshooting the activeX control installation on an Internet Explorer browser. Common issues that can occur with the installation or when the activeX control is not correctly installed include not being able to export / import from the grid, cannot view media object attachments, not getting prompted for install, and when installing the control, the user sees something flash on the screen and disappear.
ActiveX controls are only available with the Internet Explorer browser since they are a Microsoft Product. The activeX functionality is used with the RTF Text Attachments, OLE, and grid export / import functionality. For functionality on non-IE browsers see <Document 780761.1> E1: MOBJ: Non-ActiveX Controls for EnterpriseOne Grid Import / Export and Media Object Attachments for all browsers Firefox, Chrome, Internet Explorer (IE), Safari
After upgrade icon missing or attachments not working
NOTE: As it states in the Upgrade section, activeX controls should always be updated to the most current version. Most times, the new version is compatible (backward compatible) with prior releases. Thus allowing for continued use of multiple release levels from the same browser.
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