E1: 43E: P43E82 Multiple emails received for Order Level Approvals (Doc ID 1625620.1)

Last updated on NOVEMBER 16, 2015

Applies to:

JD Edwards EnterpriseOne Requisition Self Service - Version 9.1 to 9.1 [Release 9.1]
Information in this document applies to any platform.

Symptoms

P43E82 RSS Approvals

ACTUAL BEHAVIOR
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If a requisition that was sent up for business unit approvals only is approved, the originator is receiving multiple email messages, one for each line, that say the requisition was approved. Bug 16173982 was entered and completed for this issue. Customer has installed the ESU but the issue is still occurring.

EXPECTED BEHAVIOR
-----------------------
The expected behavior is that if only business unit approvals are being done, the originator will only get one email message when the requisition has been approved.

STEPS
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The issue can be reproduced at will with the following steps:
1. Set up Approval Authority Constants with Business Unit and Business Unit/Commodity approvals (levels 4 and 5)
2. Do not set up the commodity for the commodity level that is being used
3. Create an eReq with 3 lines that is over the threshold.
4. Have the approver approve the eReq
5. Originator incorrectly receives 3 emails, one for each line.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are receiving many extra emails.

Cause

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