E1: 17: P90CG501 - Issue Description Not Saved (Doc ID 1629849.1)

Last updated on JUNE 11, 2015

Applies to:

JD Edwards EnterpriseOne Service Management - Version 9.1 and later
Information in this document applies to any platform.

Symptoms


For an existing case, when text attachments are added in Issue description on saving the changes and inquiring the same case, text entries are wiped out in P90CG501.
 

STEPS
-----------------------
1. From P17500 select an existing case.
2. Enter text in Issue description in P90CG501 and save changes.
3. Inquire same case. Text entries are cleared off.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms