E1: 43: ERROR JDB3100001 In Approval Processing With Linux

(Doc ID 1632085.1)

Last updated on FEBRUARY 11, 2016

Applies to:

JD Edwards EnterpriseOne Procurement and Subcontract Management - Version 9.1 to 9.1 [Release 9.1]
Information in this document applies to any platform.

Symptoms


Linux Enterprise Server

When approving a purchase order with Approval Processing (P43081) the approval works as expected but following error appears in the JDE.LOG. The issue only occurs when using a Linux Enterprise Server Platform.

JDE.LOG ERROR
-----------------------
4422/-292136048 WRK:JO399283_09D1A740_P43081 Wed Feb 19 09:16:13.330150 jdb_rq1.c1570
JDB3100001 - Failed to open table F4301 because of invalid user handle

There are about 200 of these errors appearing per month. These errors did not appear in earlier releases. This only started after upgrading to 9.1 a few months ago.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Email is setup on the PO user address.
2. Email is setup on the PO approver address
3. Login as the user and enter a PO that exceeds the From Level in the approval route sending it to the PO approver
4. Login as the PO Approver and approve the PO
5. Review the JDE.LOG and notice the error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
The application is not impacted but these messages are really filling up the logs. The client asks if there is a way to turn them off.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms