E1: DB: Data Not Being Saved Into Tables By P4210/P4310/P0411/P4314 On AS400 (Doc ID 1632697.1)

Last updated on MAY 30, 2017

Applies to:

JD Edwards EnterpriseOne Procurement and Subcontract Management - Version 9.0 to 9.2 [Release 9.0 to 9.2]
JD Edwards EnterpriseOne Tools - Version 8.98 to 9.2 [Release 8.98 to 9.2]
JD Edwards EnterpriseOne Sales Order Entry - Version 9.0 to 9.2 [Release 9.0 to 9.2]
JD Edwards EnterpriseOne Accounts Payable - Version 9.0 to 9.2 [Release 9.0 to 9.2]
IBM i on POWER Systems

Symptoms

Users are experiencing intermittent issues that data is not being saved into tables from various applications like Sales Order Entry (P4210), Purchase Order Entry (P4310), A/P Vouchers (P0411), Voucher Match (P4314). The issues are intermittent with no apparent link between the transactions affected. No error message appears on the screen, but there are errors recorded in the e1root.log and in the workcenter.

Example of error message in the workcenter:

These issues are specific to the IBM AS400 platform and have been reported for Tools Releases 8.98.4.12, 9.1.3.1, 9.1.3.3, 9.1.3.4, 9.1.4.2 ,9.1.4.3 and 9.1.4.4.

Cause

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