E1: 17: Total Elapsed Hours in Case are Incorrect P90CG501 (Doc ID 1639144.1)

Last updated on JUNE 24, 2016

Applies to:

JD Edwards EnterpriseOne Case Management - Version 9.0 to 9.1 [Release 9.0 to 9.1]
Information in this document applies to any platform.

Symptoms

Issue:

The Beginning Date is 09/18/2013 12:55 and Ending Date is 09/19/2013 18:00. The Total Elapsed Hours in P17500 grid are showing up as 5.25 hours instead of 29.5 hours. This issue occurs only when work day calendar is not setup or Work Centre is not defined for provider group. 

Cause

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