E1: 17: Unable to Clear Actual Billable Units and Amounts in P17730 (Doc ID 1669575.1)

Last updated on MAY 03, 2016

Applies to:

JD Edwards EnterpriseOne Service Management - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

Service Work Order Parts List Revisions/P17730

After updating the actual quantity, estimated billable unit/amount and actual billable unit/amount, if the user returns to the P17730 and enters zero in each of these fields, the system appears to accept the change upon clicking Save. However, upon re-inquiring on the parts detail, the actual billable unit and actual billable amount fields show the original values. These fields cannot be cleared.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms