My Oracle Support Banner

E1: 42/43/17: Return Material Authorization (RMA) FAQ (P40052/P42025/P400502R400510/P4210/P4310) (Doc ID 1676981.1)

Last updated on AUGUST 16, 2021

Applies to:

JD Edwards EnterpriseOne Sales Order Processing - Version XE and later
JD Edwards EnterpriseOne Sales Order Entry - Version XE and later
JD Edwards EnterpriseOne CRM Sales Order Entry - Version XE and later
JD Edwards EnterpriseOne Sales Order Management - Version XE and later
Information in this document applies to any platform.

Purpose

This document is part of an Information Center - to see other documents related to Sales, Service & Warranty Management and Case Management please use the links provided below:

Information Center: Overview of JD Edwards EnterpriseOne Sales Product > Information Center: Using JD Edwards EnterpriseOne Sales Product > Note 625416.1

Information Center: JD Edwards EnterpriseOne Case Management and Service & Warranty Management Product > Information Center: Using JD Edwards EnterpriseOne Case Management and Service & Warranty Management Product > Note 625416.1

Return Materials Authorization (RMA) or Integrated Returns Process for EnterpriseOne. A RMA is an approval from the supplier for the customer to return product(s) for a credit, a replacement, or a repair. This document will cover basic RMA functionality including the setup needed, the existing options to create RMA’s and the resultant orders created.

Questions and Answers

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Questions and Answers
 Question 1: Is it possible to update the disposition of a previously created RMA, saving the RMA more than once creating new related orders?
 Question 2: When a call for a return first comes in, the client is not sure how many units are bad and will be returned so a quantity of 1 is entered. After the RMA has been entered and accepted, is it possible to change the quantity on the RMA line?
 Question 3: When the RMA is set to use a different Sold To and Ship To and RMA Disposition Code is set to REC the PO is created using the Sold to address as the supplier. When using Disposition Code CRR the PO created by RMA uses the Ship To as the supplier.
 Question 4: Are Kits supported in RMA?
 Question 5: A user is getting the error Not found in User Defined Code (018A) during RMA Entry (P400511) for the following UDC tables 00/UM, 40/P1 and 40/P2. The error is resolved if a blank value is setup, but why is a blank value required?
 Question 6: When using RMA Revisions (P400511) to create an RMA with a Credit Order from History and a Purchase Order (CRR), the Location for Receipt for the Purchase Order is retrieved from the Sales Ledger (F42199) instead of RMA Defaults (P40052) Purchase Order Tab.   However, when creating the same Credit and Receive (CRR) type of RMA without accessing the Sales Ledger History (F42199) table, the Location for Receipt for the Purchase Order is retrieved from the RMA Defaults (P40052) Purchase Order Tab. Shouldn't the Location for Receipt for the RMA Purchase Order always come from the RMA Defaults (P40052) Purchase Order Tab?
 Question 7: Is there a way to process partial return quantities without losing the related order numbers and connection to the RMA numbers if new order lines need to be added for unreceived quantities?
 Question 8: Is it possible to use an RMA Purchase Order with Receipt Routing without manually having to setup a Supplier/Item Relationship (F43090) record first?
 Question 9: When entering an RMA Credit Order from History and using options S0P (Create SO with Zero Price) or S0R (Ship and Receive Item Zero Price), the sales order that is created is pulling in a price rather than creating the sales order at Zero price.  Why is this occurring?
 Question 10:  When a media object attachment is added during RMA entry, it does not carry through to the related sales, purchase or credit orders.   Why?
 Question 11: Where does the description for each document created by each RMA comes from? Is it possible to change it?
 Question 12: Is it possible to receive, repair and reship the same Basic Serialized item (F4220) via an RMA?
 Question 13: When creating a RMA in P400511 how does the quantity entered related to the items UOM structure? Does it always use primary UOM?
 Question 14: The RMA Line Number field in the P400511 defaults to an increment of 1.000. Is there a way to change this so that the line number increment is, for example, 10.000?
 Question 15: Why does R400502 advance the status for orders on Hold?
 Question 16: In RMA entry, we are receiving the error JAS_MSG346: JAS database failure:[SQL_EXCEPTION-OCCURRED] An SQL exception occurred: ORA-00904: 'RDOLOTN': invalid identifier. Why?
 Question 17: Is it possible to create a RMA with a PO for the return, a SO for the replacement and a Credit Memo to credit the Customer AR account?
 Question 18: Why is the reason code  not also populated in the sales order header created from RMA?
 Question 19: The error Currency Exchange Rate Note Found is displayed during RMA entry for a transfer order. Why?
 Question 20: Why is Blank Invalid Error 0003 thrown when processing an RMA P400511 for PLR type and Receive Credit?
 Question 21: The customer is creating an RMA Purchase Order and Credit Order from the sales ledger data.  They need the secondary order quantity to come from the sales ledger and not be calculated based on the UOM conversions. How can we accomplish this?
 Question 22: Is there a way to prevent users from entering RMAs for obsolete items?
 Question 23:  When entering P400511 Returned Material Authorization Revisions P400511 screen no defaults are populated for RMA type/Branch and errors 'User Defined Code Error' and 'RMA defaults not found' are generated?
 Question 24: Does Demand Scheduling work with RMA's?
 Question 25: If creating a RMA from Credit Orders from History, is the last disposition code CRP a problem if the resulting order type (DCTO) = SO instead of CO?
 Question 26: What is the difference between the 40/DO and 40/RN UDC tables in relation to RMA processing?
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.