E1: 13: R12807 Ignores Work Order Status From Maintenance Rule On Work Order Creation (Doc ID 1681709.1)

Last updated on DECEMBER 15, 2015

Applies to:

JD Edwards EnterpriseOne Capital Asset Management - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Equipment and Plant Maintenance R12807

ACTUAL BEHAVIOR
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E1: 13: R12807 Ignores Work Order Status from Maintenance Rule on Work Order Creation.

When generating a work order with R12807 the resulting work order status is the first status in the order activity rules, not the work order status specified in the maintenance rule. We expect the work order to begin at the status specified in the maintenance rule. The specified status is valid. It happens to be the second in the activity rules.

EXPECTED BEHAVIOR
-----------------------
If maintenance rule says to use a given status then it should be used only defaulting to the order activity rules if not specified. If neither is specified there should be an error reported.  If the system is always defaulting to the order activity rules first, then there is no way to specify the correct beginning status of a PM work order from the maintenance rules.  This specific set-up has the opening status is "approved and ready to schedule", however, the order can be moved back to "awaiting parts". These statuses are, therefore, used across the board. 

The system should not require specific statuses by order type.  There are order activity rules so that only statuses that apply are included in the rules.  Statuses must be set up in ascending order.  It's not always necessary to create an order at the lowest possible status in the order activity rules.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create Equipment Order Activity rules for WW, status 40, 50, 60, etc.
2. Create maintenance rule for Service Type, Doc Type WW, WO Type 6, WO status 50.
3. Run R12807 to create assigned PM worker order WW, type 6, status 50.
4. Review assigned PM work order and note that order WW, type 6, is assigned status 40. This is incorrect.

BUSINESS IMPACT
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Due to this issue, users cannot start PM work order at desired work order status.

Cause

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