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E1: JAS: Troubleshooting Browser Issues with EnterpriseOne (Doc ID 1900900.1)

Last updated on JANUARY 31, 2023

Applies to:

JD Edwards EnterpriseOne Tools - Version SP24 and later
Generic Windows


This document covers basic troubleshooting steps and known issues for Internet Explorer, Firefox and Chrome browsers used with EnterpriseOne.

For information on setting up different browsers to use with EnterpriseOne, review the Document 1267490.1 Best Practices For Setting Up Different Browsers to Use With EnterpriseOne.

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 Internet Explorer
 Basic Troubleshooting Steps
 Browser  Add-Ons
 Reset the Browser
 Known Issues
 Scenario 1: Users are unable to open menus or click on buttons in Carousel when using Internet Explorer 8 or 9 and Tools Release 9.1
 Scenario 2: EnterpriseOne applications hangs in Internet Explorer 9 and 10
 Scenario 3: When a user signs into HTML client that is using Internet Explorer 9 and maximizes their screen; if they logout and back in, the screen comes back minimized.
 Scenario 4: Multiple Issues dues to Enable native XMLHTTP support setting
 Scenario 5: E1 menu options in dropdown menu get cut off when browser zoom is set to more then 100%
 Scenario 6: Logging into the HTML client that is using Internet Explorer 10, the browser mode says IE10 but the document mode is IE8
 Scenario 7: Unable to open any application from fast path in Internet Explorer 11
 Scenario 8: Applications freeze in Internet Explorer 11 for Tools Release 9.1.5.x onward and 9.2.x.x
 Scenario 9: Internet Explorer Browser Session Behavior and Session Disconnect
 Scenario 10: Unable to open any application via IE browser in one specific machine
 Mozilla Firefox
 Known Issues
 Scenario 1:Applications No Longer Open when Using Firefox Browser
 Google Chrome
 Known Issues
 Scenario 1: Zoom Issue on Google Chrome Browser
 Scenario 2: Copy And Paste Issue in Chrome Browser

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