E1: 42: Troubleshooting Issues with Sales Update (R42800) (Doc ID 1905866.1)

Last updated on APRIL 30, 2024

Applies to:

JD Edwards EnterpriseOne Sales Order Processing - Version XE and later
JD Edwards EnterpriseOne CRM Sales Order Entry - Version 9.1 to 9.1 [Release 9.1]
JD Edwards EnterpriseOne Accounts Receivable - Version XE and later
JD Edwards EnterpriseOne Sales Order Entry - Version XE and later
JD Edwards EnterpriseOne Sales Order Management - Version XE and later
Information in this document applies to any platform.

Purpose

This document provides solutions to assist in troubleshooting common issues with Sales Update (R42800).

Troubleshooting Steps

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In this Document

Troubleshooting Steps

Can an order/invoice that has been run through Sales Update be reversed?

Can G/L or Invoice Dates be changed?

Can the GL be corrected after Sales Update has been run with a date in the wrong period?

What happens if Sales Update (R42800) runs against the same sales order two different times, accidentally creating duplicate A/R (F03B11) and G/L (F0911) entries?

What should be done when Sales Update stopped in the middle of running?

When executing Sales Update with flex accounting turned on in the processing options, why isn't the ITM Short Item field populated in the Account Ledger (F0911) table?

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