E1: JAS: UBE: Unable to Open PDF from WSJ on Web Client, Adobe Reader Indicates "not a supported file type or because the file has been damaged" (Doc ID 1916150.1)

Last updated on AUGUST 10, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.98 and later
Information in this document applies to any platform.

Symptoms

Unable to open PDFs from a web client for reports which have completed in Done (D) status from WSJ Row Exit > View PDF.
There are no issues opening PDFs from a fat client.

Adobe Reader indicates "not a supported file type or because the file has been damaged."

EXAMPLE ERROR MESSAGE

 

Cause

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