E1: 17: Email not Sent to Users Under Provider Group Distribution List (Doc ID 1917026.1)

Last updated on OCTOBER 22, 2015

Applies to:

JD Edwards EnterpriseOne Case Management - Version 9.1 to 9.1 [Release 9.1]
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Case Add/P90CG504 or Speed Case Entry (Add Mode)P90CG601

When a case is created but not assigned, users under a provider group's distribution list do not receive an email. If an assignee is entered in the case and saved, the user does receive the email. According to note 1477345.1 this functionality should work.

Cause

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