E1: WRKFLW: UBE: Workflow Kernel OR a Batch Report UBE Goes to Not Responding State While Trying to Send Email Message (Doc ID 1968852.1)

Last updated on AUGUST 21, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.98 and later
Information in this document applies to any platform.

Symptoms

If a JD Edwards EntepriseOne Process such as  a Workflow Kernel OR a Universal Batch Engine (UBE)  tries to send a message to external email , it may goto to  "Not responding" OR "Hung" state because of communication issues with the Mail Server Or SMTP(Simple Mail Transfer protocol) Server .

In case of Workflow Kernel , although it may be shown as running in server manager, it could be verified that  there is no activity in the process. If a Workflow Kernel hangs , then users might experience  some of the Workflow Processes are not progressing in Process Monitor application P98860.Tasks remain in "Awaiting" Status forever.

Cause

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