E1: 17: Link Contract Meter Readings to Equipment Meter for Entitlements (Doc ID 1969184.1)

Last updated on OCTOBER 23, 2015

Applies to:

JD Edwards EnterpriseOne Service Management - Version 9.0 and later
Information in this document applies to any platform.

Symptoms

The Service Contract detail contains three meter entry fields (Meter Reading 1-3) that can be used for validation purposes in SWM applications such as Warranty Claims (P1777). However, when entering a Service Work Order (P17714 or P90CD002) or Case (P90CG504), the system will not check the Equipment Master's Meter (P12120/F1202/F0911) and validate those values against the P1721 meter entries for entitlement.
The request is to add functionality to the Service Work Order and Case Entry programs so that P1721 meter balances can validate against designated P12120 meter readings so that this could affect work order/case entitlement.

Cause

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