E1: 42: Sales Order Entry (P4210) Customer Master Information Missing (Error 3490) When Accessing Additional Information Tab Before Inputting Customer Number
(Doc ID 1970978.1)
Last updated on FEBRUARY 06, 2018
Applies to:JD Edwards EnterpriseOne Sales Order Entry - Version 9.1 to 9.1 [Release 9.1]
Information in this document applies to any platform.
When attempting to enter an Order using the P4210, the user accessed the "Additional information tab" before inputting a customer number and tabbed out of the first control. When the user goes back to the "Sales order header tab" the following error occurs:
3490 - Customer Master Information Missing
The issue can be reproduced at will with the following steps:
- P4210. Click Add in header version. Form W4210G loads.
- Without entering any data select "addional information tab".
- Tab from Adjustment Schedule control to Payment Terms control.
- Select the sales order header tab again and error will be set. Error will not clear.
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