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E1: WAS: WebSphere Application Server Freezes Up - Users Cannot Sign In or Navigate Between Applications - AS400 iSeries Platform (Doc ID 1981682.1)

Last updated on NOVEMBER 08, 2019

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.98 and later
IBM i on POWER Systems

Symptoms

WebSphere Application Server configured on iSeries box freezes up intermittently. During this period none of the users are able to login and the already logged in users are not able to work on any applications. Server Manager also does not show any information about this Web Server at this time.

The only message shows in e1root.log for JAS instance at this time is:

But resultSetTimeout is already tuned as per <Document 645993.1> - E1: JAS: JAS_MSG347 Error Message Occurs When Grid Fetch Times Out.

Cause

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