E1: 17: Customer Information Missing Error 3490 For All Users Secured Out Of Company 00000 (Doc ID 1986700.1)

Last updated on OCTOBER 23, 2015

Applies to:

JD Edwards EnterpriseOne Service Management - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

When entering a Service Order (P17714) in the situation where company 00000 (default) is secured-out for the user, error, "Customer Master Information" is given.


ERROR
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3490 - Customer Master Information

STEPS
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The issue can be reproduced at will with the following steps:
1. Add Security for the user to lock-out company 00000.
2. Raise a Service Order for a customer whose default is company 00000 (other companies existing in Lines of Business).
3. Note the above error is given.

Cause

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