E1: 13: 17: Is There a Way to Change the Default Phone Number That Populates in the Work Order? (Doc ID 1991059.1)

Last updated on FEBRUARY 04, 2016

Applies to:

JD Edwards EnterpriseOne Service Management - Version 9.0 and later
JD Edwards EnterpriseOne Capital Asset Management - Version 9.0 and later
Information in this document applies to any platform.

Symptoms

Is there a setting in the P17714 to designate which phone number linked to an Address Book (customer) record displays? For example, a Who's Who record may have three different telephone numbers (home, cell and work). Can the P17714 be set up to always display the work phone number?

Cause

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