E1: 13: 17: Invalid 0775 Error when Updating Serial Number via R1201Z1I (Doc ID 2007031.1)

Last updated on NOVEMBER 09, 2015

Applies to:

JD Edwards EnterpriseOne Capital Asset Management - Version 9.1 to 9.1 [Release 9.1]
JD Edwards EnterpriseOne Service Management - Version 9.1 to 9.1 [Release 9.1]
Information in this document applies to any platform.

Symptoms

When using the JDEEM process mode in the R1201Z1I (Asset Master/Equipment Tag Inbound Processor) to change an equipment record where the serial number will be updated to the same value as another record but with a different Product Model/Product Family, the system will incorrectly end in the following error:

Duplicate Item/Unit/Serial Number – error ID 0775

If the same record is changed in the P1702 to update the record to the desired serial number value, the error will not occur.

Cause

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