E1:13: P17500 Which Calls P90CG501 Date Returned Not Saved on Reinquire (Doc ID 2010948.1)

Last updated on OCTOBER 22, 2015

Applies to:

JD Edwards EnterpriseOne Service Management - Version 9.1 to 9.1 [Release 9.1]
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Service Mgmt. General

ACTUAL BEHAVIOR
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Using P17500 which calls P90CG501 Date Returned not saved

STEPS
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The issue can be reproduced at will with the following steps:
1) Using P17500 Work With Case select a case with status 110 (In Progress)
2) Select the case to open P90CG501 Case Update, go to Tab “Date/Times”. Make a note of the “Date Returned” and “Time Returned”
3) Change the “Date Returned” DO NOT CHANGE ANY OTHER VALUES, click on “Save Changes” and “Close”
4) Go back into the Case detail, the “Date Returned” has not been updated.




Cause

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