E1: 03B: Statement Notification Refresh (R03B500X) Appears to Use Gross Amount to Calculate Balances Causing Balance Issues with Credit Memos Created via Unapplied Receipt to Credit Memo (R03B620) (Doc ID 2014143.1)

Last updated on JULY 18, 2017

Applies to:

JD Edwards EnterpriseOne Accounts Receivable - Version 9.1 to 9.1 [Release 9.1]
Information in this document applies to any platform.

Symptoms

The Statement Notification Refresh (R03B500X) seems to be using Gross Amount to determine balances, rather than the Open Amount. This causes incorrect open balances if users are utilizing the R03B620 to convert unapplied cash to Credit Memos. The R03B620 creates the Credit Memo as a 0 dollar gross amount,
but with a negative open amount. When running statements, it picks up the Credit Memo but with a 0 dollar amount which is incorrect and does not reflect the correct amount on the customer ledger.



Cause

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