Last updated on JULY 18, 2017
Applies to:JD Edwards EnterpriseOne Accounts Receivable - Version 9.1 to 9.1 [Release 9.1]
Information in this document applies to any platform.
The Statement Notification Refresh (R03B500X) seems to be using Gross Amount to determine balances, rather than the Open Amount. This causes incorrect open balances if users are utilizing the R03B620 to convert unapplied cash to Credit Memos. The R03B620 creates the Credit Memo as a 0 dollar gross amount,
but with a negative open amount. When running statements, it picks up the Credit Memo but with a 0 dollar amount which is incorrect and does not reflect the correct amount on the customer ledger.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms