E1: 03B: Convert Unapplied Receipts To Credit Memos Doesn't Populate The Gross Amount Field (R03B620) (Doc ID 2017014.1)

Last updated on FEBRUARY 23, 2016

Applies to:

JD Edwards EnterpriseOne Accounts Receivable - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

When converting an Unapplied Receipt (RU) to Credit Memo (RM), the gross amount is not updated for the RM document. In some business cases a client may not always want to issue a check to the customer and may want to issue a credit. This requires the gross amount field to be updated for the RM document.

 

Cause

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