E1:13: UNABLE TO TURN OFF CALL STATUS EMAIL WORKFLOW AND STILL HAVE CASE CLOSED (Doc ID 2018323.1)

Last updated on OCTOBER 23, 2015

Applies to:

JD Edwards EnterpriseOne Service Management - Version 9.0 and later
Information in this document applies to any platform.

Symptoms

 Client requires that when a case is closed (Status changed to closed status based on the provider group rules where the NEXT status is `Blank¿ and the
UDC 17 ST has that status defined with a special handling code of 1 or Y) that they would have an option to NOT send a message to the customer e-mail
address on  the Case

Cause

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