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E1: 04: Troubleshooting Work With Payment Control Groups (P04571, R04571, R04575, R04576) (Doc ID 2018429.1)

Last updated on AUGUST 19, 2019

Applies to:

JD Edwards EnterpriseOne Accounts Payable - Version XE and later
Information in this document applies to any platform.

Purpose

This document helps troubleshoot issues with Work Within Payment Control Groups also known as Write, Updating or Undoing payment groups within EntepriseOne Accounts Payable.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Question 1:  Why does the system increment the Next Payment Number in the Work with GL Bank Accounts (P0030G) when canceling out on the Printer Selection (P986162) screen during the Write process?
 Question 2:  What causes a voucher to get stuck in a # (Payment in Progress) Pay Status?
 Question 3:  When writing a payment, if pressing Cancel on the pop up message why does the system ignore the command and continue to the printer selection? 
 Question 4:  When writing an automatic payment, why is a 'User Defined Error Code' triggered at the Printer Selection (P986162)?
 Question 5:  After clicking OK on the Write Payments (W04572A) form, why does the system trigger a User Defined Code error for UDC table 04/PP (Produce Bank File)?
 Question 6:  Is it possible to disable the Check Number Sequencing warning message that is displayed when writing payments in Work with Payment Groups (P04571)?
 Question 7:  What steps should be taken if a payment group Next Status does not change after the Write process completes?
 Question 8:  Why is a blank payment number assigned to a check?
 Question 9:  The system crashed during the Write of a Payment Group. How do we finish out the rest of the Write process?
 Question 10:  Why is a User Defined Code error given when Writing payments in Work with Payment Groups (P04571)?
 Question 11:  When resetting a payment group and reusing a check, when we print the check, why does the number reused show twice; once as zero dollars and as VOID and then a second time but for the correct amount?
 Question 12: Why does the system only process the first 20 payment groups when a large number of payment groups have been selected to Write in Work with Payment Control Groups (P04571)?
 Question 13: How can an invalid "Record In Use" error be cleared if no one is accessing a payment group and no one is able to make an update to this group?
 Question 15: An A/P Check was printed (written), mailed, and cashed, but in E1 the F0911 states "void payment" and there are no F0411 records. The invoices on the check were not flagged as paid, so the following week the same invoices were paid again, along with more invoices, why?
 Question 16: Can old records in the F04571 table, which aren't associated with any records in the F04572 or F04573 records, be deleted?
 Question 17: What causes the Update Driver (R04575) or the A/P Auto Payment Register(R04576) to fail with a work center error indicating that the "record being inserted into table F0414 already exists"?
 Question 18: After upgrading to a new release, we have trouble sporadically with writing and/or updating payments. We have tried everything on this list but still have trouble. Is there anything else we can try?
 Question 19: Why P04571 is allowing to Update a Payment Control Group (PCG) several times, resulting the vouchers including in the PCG with an Open Amount "zero" or negative after the payment group is Undo?
 Question 20: When updating automatic payments, why does error "One of More Payments Did Not Update, Check Message Center for Error Description Printed on Auto Payments Register" return?
 Question 21: The automatic payment process looped which created corrupt records in F04572 and F04573. How can this be corrected?
 Support Resource
References

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