E1: 17: Service Orders Created Via R12807 PM Schedule Generation Are Not Entitled Against Existing Contract (Doc ID 2023384.1)

Last updated on AUGUST 04, 2016

Applies to:

JD Edwards EnterpriseOne Capital Asset Management - Version 9.0 to 9.2 [Release 9.0 to 9.2]
JD Edwards EnterpriseOne Service Management - Version 9.0 to 9.2 [Release 9.0 to 9.2]
Information in this document applies to any platform.

Symptoms

When running PM Schedule Generation (R12807) to generate Service Orders based on a PM schedule (P1207), Entitlement against Service Contracts (P1720/1) does not occur. When raising the Service Order manually via P17714, Entitlement works correctly.


Cause

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