E1: SVM: WLS: With WebLogic 12.2.1.x (or higher) Server Manager Console Incorrectly Indicates That the WebLogic Server is Down (Doc ID 2027112.1)

Last updated on MARCH 20, 2025

Applies to:

Symptoms

Server Manager Tools Release Version is less than 9.2.0.5. The problematic WebLogic managed instance has a WebLogic Server version of greater than or equal to 12.2.1.0.0, and the following symptoms are present:

• WebLogic instance status in Server Manager is displayed as "Stopped", although in Weblogic instance is running (i.e., the WebLogic Admin Server is running).
• The Server Manager Agent log (e1agent log from the WLS instance) contains the following message:

• In Server Manager, Product Description is missing and Version is "null" for the WebLogic instance. Example:

Changes

 Registered a new WebLogic Server managed instance in Server Manager, where the WebLogic Server version is greater than or equal to 12.2.1.0.0.

Cause

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