Last updated on OCTOBER 22, 2015
Applies to:JD Edwards EnterpriseOne Service Management - Version 9.1 to 9.2 [Release 9.1 to 9.2]
Information in this document applies to any platform.
When entering a Service Order (P90CD020/P90CD002) and triggering the Entitlement Inquiry after entering the Equipment Number, the WO header is missing all customer and item information. If F5 is clicked to refresh the screen, the information is shown. Reported problem is only occurring in Tools Release 9.1.5.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms