Last updated on AUGUST 09, 2017

Applies to:

Symptoms

When revising the Kit Components on a Sales Order multiple times, the system issues an Async Business Function F4211FSEndDoc error followed by a Transaction Error. Note that Order Acceptance screen must be set to display (7 Process tab, 5. Display Before Accept Prompt = 1).

Steps to Replicate
-----------------------

1. Create a Kit BOM (P3002) with at least 15 optional components with a quantity of 1 each
2. Set the P4210 processing option to display order acceptance screen.  Note this is required to replicate the issue.
3. Enter a new Sales Order (P4210) for a quantity of 1 Kit Parent and go in and select 10 of the optional components and save the sales order.
4. Click on Place Order at Order Acceptance screen
5. Re-inquire on the Sales Order, select the Kit Parent line and take the Row exit to SO Detail Revisions.
6. Select the Kit Parent line, take the SO Detail Revisions Row exit to Kits/Configurator
7. When the Kit Components display, de-select the last two Kit Components that were selected earlier by selecting them, then taking Row exit to select components save the changes and close out of Sales Order entry.
8. Inquire on the Sales Order again, go to SO Detail Revisions.
9. Select the Kit Parent line, take Row exit to Kits/Config
10. Select the last Optional Component that displays, enter a Quantity of 10, and Row exit to Select Components
11. Click Save and Place Order at the order acceptance screen
12. Click on save again and the Async Business Function error displays, followed by the Transaction Error

Cause