E1:17: Solution Searches In 9.1 Case Entry Using Solution Advisor Does Not Have Same Function As 8.12 (Doc ID 2039716.1)

Last updated on OCTOBER 22, 2015

Applies to:

JD Edwards EnterpriseOne Case Management - Version 9.1 to 9.1 [Release 9.1]
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Case Management

Solution Searches in 9.1 Case Entry using Solution Advisor does not have same function as 8.12


STEPS
-----------------------
Create Solutions
Create a Case P17500
Select Solutions Tab
Click Search
Select Advance Search
Select Solution
Populated Solution Summary = bent chain (phrase)
Notice nothing was returned
Populate Solution Summary with Contains “bent chain”
Notice two solutions were returned



Cause

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