E1: WAS: The Next and Update Button Disabled When Updating WAS Components from 8.5 to 8.5.5 (Doc ID 2044173.1)

Last updated on MAY 30, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.1 to 9.1 [Release 9.1]
Information in this document applies to any platform.

Symptoms

When attempting to update WebSphere Components from 8.5 to 8.5.5  through installation manager by following steps provided in 3.10 Updating the IBM Installation Manager to WebSphere 8.5 or Greater , the user is unable to proceed further in the "Update Packages " screen.

The following three symptoms are seen.

Symptom 1

The below error is seen at the top of the screen

Symptom 2

The installed packages /components are not displayed with proper name but displayed as "% Offering.name"

Symptom 3

The next and update buttons are disabled from clicking.

The image below shows the three symptoms.

Cause

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