E1: 9.1: Enhancement - Case Entry - Template Email (P17500) (Doc ID 2044593.1)

Last updated on OCTOBER 23, 2015

Applies to:

JD Edwards EnterpriseOne Case Management - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

When entering a Case, the email template sent to the receiver lacks information.

The emails should include the following information :

a) Customer Address Book Number and Customer Name
b) Product Model Description (UDC 17/PM)
c) Product Serial Number
d) Date Begin and Date On-Site
e) Service Type.
f)  Issue reported
g)  Case Number

Cause

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