E1: HELP: Item Help Not Working For Any Data Fields, Getting Message "Item Help Not Found"

(Doc ID 2061486.1)

Last updated on MAY 23, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.1 and later
Information in this document applies to any platform.


Item Help is not working for any Data fields and the message that comes up on screen is ""Item Help Not Found". This issue can be reproduced with the following steps:

1. Login in web client
2. Fastpath to any applications (ex:P4101)
3. Press F1 on any field (ex: Stocking Type field)


Jas debug log shows the following error message:


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms