E1: 15: Recurring Billing Document Pay Inst Retrieved From Tenant Instead Of Alternate Payee (Doc ID 2063527.1)

Last updated on MAY 31, 2016

Applies to:

JD Edwards EnterpriseOne Real Estate Management - Version 9.1 to 9.1 [Release 9.1]
Information in this document applies to any platform.

Symptoms


When Recurring Billing is generated for leases that have an alternate payer that is different from tenant, if the Pay Inst on the Tenant AB Customer Master record is blank the billing record generated has a blank Pay Inst also even if the Alternate Payee is setup for automatic debits process (Pay Inst A).  Expect the Payment instrument printed on the R15100 to be the same as what is on the Alt. Payee record in customer master.

The impact is that the billings being generated are not reflecting the correct Pay Inst from the Payer's Customer Master record.  As a result many charges/billings did not get picked up in the monthly Pre Authorised debit runs for the last few months and were missed in the volume of transactions


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms