E1: JAS: Resizing Window Causes "Item Number Invalid" Error in P4021 in Google Chrome Browser (Doc ID 2092221.1)

Last updated on AUGUST 02, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.1 to 9.1 [Release 9.1]
Information in this document applies to any platform.

Symptoms

In Tools Release 9.1.5.x, when using Google Chrome Browser and after launching the Work with Supply and Demand application (P4021), resize the browser window. Enter an Item number in the Item Number field and click the Find button. The item number entered is erased and an error "Item Number Invalid" is shown. Issue occurs if user Resize the browser window.

This issue does not occur on other browsers like Internet Explorer nor on an older tools release like 9.1.4.5. The chrome browser zoom is set to 100%.

Steps to duplicate:

  1. Login to web client
  2. Enter G41112 in fast path
  3. Right click on Menu Item "Inventory Inquiries -> Supply and Demand" and choose "Open in New Window" from the context menu.
  4. Resize the window.
  5. Enter a item number e.g. 230 in the Item Number field on the form.
  6. Click Find.
  7. The system erased the item number entered earlier and a hard error "Item Number Invalid" is displayed.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms