E1: WRKFLW: External Email Delivery From JDE System Fails with Error Code 421-4.7.0 (Doc ID 2104755.1)

Last updated on MAY 30, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.98 and later
Information in this document applies to any platform.

Symptoms

External Email is setup and configured by customer  successfully. However, after initial successful email deliveries, all external emails stop and no external emails are being sent to any desired recipient. The recipient address number is verified to have correct email address and email preference setup .

Jde.log shows the following errors:

 

Cause

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