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E1: 17: P1702 Does not Save The Technician or Distributor Address Book Numbers for New Equipment (Doc ID 2104789.1)

Last updated on MAY 03, 2018

Applies to:

JD Edwards EnterpriseOne Service Management - Version 9.1 to 9.2 [Release 9.1 to 9.2]
Information in this document applies to any platform.

Symptoms

When entering a new equipment in P1701, the Technician and Distributor fields in P1702 Service tab are not saved.
Also, if a copy is made after an equipment which has an address number on either the Technician or Distributor fields, the new equipment has the fields empty.

Cause

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