My Oracle Support Banner

E1: GRID: MOBJ: Troubleshooting Known Issues with Internet Explorer ActiveX Control Installation and Configuration Issues for use with Media Object attachments and Grid Import / Export (Doc ID 2105903.1)

Last updated on NOVEMBER 05, 2020

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.98 and later
Information in this document applies to any platform.

Purpose

This document focuses on troubleshooting known issues with the activeX control installation on an Internet Explorer browser. For more details on troubleshooting see Document 1621386.1 E1: GRID: MOBJ: Troubleshooting Internet Explorer ActiveX Control Installation and Configuration Issues for use with Media Object attachments and Grid Import / Export

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Troubleshooting Steps
 Issue 1: Users cannot view media objects or export / import from the grid
 Issue 2: User is not prompted to install ActiveX controls
 Issue 3: Receiving Error: Unable to initialize WorkBook member
 Issue 4: ActiveX controls does not display in C:\Windows\Downloaded Program Files on Windows 8 or Windows 10 machines
 Issue 5: ActiveX does not prompt for install neither do work after manually registering the files on new server on Xen Server farm
 Issue 6: Unable to export all grid rows when using ActiveX controls
 Issue 7: Unable to import grid rows when using ActiveX controls with RealVNC installed
 Issue 8: ActiveX controls fail after installing IE  update KB3058515
 Issue 9: User clicked No when prompted to install ActiveX control
 Issue 10: Receive message 'The file you are trying to open, 'export(x-incremented number).xls', is in a different format..'
 Issue 11: All Grid Export options are listed in Export Assistant for just a second then some disappear
 Issue 12: Import Assistant option 'Import From Excel' is not displayed in Step1 - Define Import File
 Issue 13: Unable to install ActiveX controls - CONFLICT.* folders found under 'C:\Windows\Downloaded Program Files' folder
 Issue 14: Receive a User Account Control window when attempting to Import or Export or working with Media Object attachments
 Issue 15: Receive User Account Control window - Digital Certificate Expiry on ActiveX Components JDEEXPIMPU and JDEWEBCTLSU (9.2.1.x and 9.2.2.x)
 Issue 16: Receive User Account Control window - Digital Certificate Expiry on ActiveX Components JDEEXPIMPU and JDEWEBCTLSU (9.2.3.x and 9.2.4.x)
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.