E1: GRID: MOBJ: Troubleshooting Known Issues with Internet Explorer ActiveX Control Installation and Configuration Issues for use with Media Object attachments and Grid Import / Export
(Doc ID 2105903.1)
Last updated on DECEMBER 06, 2021
Applies to:
JD Edwards EnterpriseOne Tools - Version 8.98 and laterInformation in this document applies to any platform.
Purpose
This document focuses on troubleshooting known issues with the activeX control installation on an Internet Explorer browser. For more details on troubleshooting see Document 1621386.1 E1: GRID: MOBJ: Troubleshooting Internet Explorer ActiveX Control Installation and Configuration Issues for use with Media Object attachments and Grid Import / Export
Troubleshooting Steps
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In this Document
| Purpose |
| Troubleshooting Steps |
| Issue 1: Users cannot view media objects or export / import from the grid |
| Issue 2: User is not prompted to install ActiveX controls |
| Issue 3: Receiving Error: Unable to initialize WorkBook member |
| Issue 4: ActiveX controls does not display in C:\Windows\Downloaded Program Files on Windows 8 or Windows 10 machines |
| Issue 5: ActiveX does not prompt for install neither do work after manually registering the files on new server on Xen Server farm |
| Issue 6: Unable to export all grid rows when using ActiveX controls |
| Issue 7: Unable to import grid rows when using ActiveX controls with RealVNC installed |
| Issue 8: ActiveX controls fail after installing IE update KB3058515 |
| Issue 9: User clicked No when prompted to install ActiveX control |
| Issue 10: Receive message 'The file you are trying to open, 'export(x-incremented number).xls', is in a different format..' |
| Issue 11: All Grid Export options are listed in Export Assistant for just a second then some disappear |
| Issue 12: Import Assistant option 'Import From Excel' is not displayed in Step1 - Define Import File |
| Issue 13: Unable to install ActiveX controls - CONFLICT.* folders found under 'C:\Windows\Downloaded Program Files' folder |
| Issue 14: Receive a User Account Control window when attempting to Import or Export or working with Media Object attachments |
| Issue 15: Receive User Account Control window - Digital Certificate Expiry on ActiveX Components JDEEXPIMPU and JDEWEBCTLSU (9.2.1.x and 9.2.2.x) |
| Issue 16: Receive User Account Control window - Digital Certificate Expiry on ActiveX Components JDEEXPIMPU and JDEWEBCTLSU (9.2.3.x and 9.2.4.x) |
| References |