E1: 17: Work Order Quote (P17717) Not Accessible From Service Management Workbench (Doc ID 2117586.1)

Last updated on MARCH 17, 2016

Applies to:

JD Edwards EnterpriseOne Capital Asset Management - Version 9.0 and later
Information in this document applies to any platform.

Symptoms

It is not possible to access the P17717 Quote for a Service Order from the P90CD020 Service Management Workbench. The details of the P17717 version are stored in the P90CD002 processing options for the Quote pop-up after clicking "Save & Continue", but in many situations, there will be no data at this point in time to show in the Quote. Therefore, the user needs to be able to access the P17717 at any time from within a Service Order, but this is not possible as there is no link to the P17717. Users are then required to have a separate window open with P17717 running, which is frustrating when many other options are all available to hand within the "Related Links" tab.

Cause

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