E1:MOB Unable to Connect to AIS Mobile App via Smartphone

(Doc ID 2127328.1)

Last updated on MAY 30, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.1 and later
Information in this document applies to any platform.


After setting up AIS for mobile apps, cannot log in to the Customer Account Review mobile application. When logging into the mobile application get the below error on the iPhone screen:



Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms