E1: 90: Text Attachment is Not Saved in P90CG504 When Entitlement Is Checked For A New Case (Doc ID 2132122.1)

Last updated on JULY 08, 2016

Applies to:

JD Edwards EnterpriseOne Case Management - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

While adding a new case, enter all mandatory fields along with "TEXT" entered directly in Issue Description in P90CG504 application. Then customer is checked for entitlement (by clicking entitlement check icon) and note that customer is not entitled (Circle w/Line icon appears). Save the changes. Note that text entered directly in Issue description in P90CG504 is not saved.

Cause

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