E1: 42: ProcessSalesOrder Fails After Bug 22738456 OIM PHASE-2 9.1 MERGE - ALL OBJECTS (Doc ID 2132207.1)

Last updated on MARCH 27, 2017

Applies to:

JD Edwards EnterpriseOne Sales Order Entry - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

On : 9.1 version, BSSV

When attempting to add a sales order via processSalesOrder it fails to create and the following error occurs. The issue began after applying Bug 22738456 OIM PHASE-2 9.1 MERGE - ALL OBJECTS.

ERROR
-----------------------

  
  
  ns2:Server
  B42004200 CommitSalesOrder::CAUSE . . . . A record does not exist in cache F42IUI015 matching the key
  passed in for the fetch.
RESOLUTION. . Verify the key being passed into the fetch is correct and that
  a record exists in the cache matching that key. Check the
  JDE.LOG and JDEDEBUG.LOG for additional information.
  
  
  B42004200 CommitSalesOrder::CAUSE . . . . A record does not exist in cache F42IUI015 matching the key
  passed in for the fetch.
RESOLUTION. . Verify the key being passed into the fetch is correct and that
  a record exists in the cache matching that key. Check the
  JDE.LOG and JDEDEBUG.LOG for additional information.
  10.139.144.147:6469611461089188417:43
 
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create sales orders via the processSalesOrder BSSV.

Cause

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