E1: 17: R1732 With Catch-up to Sum up Past Periods After Contract Re-enablement (Doc ID 2143316.1)

Last updated on MAY 27, 2016

Applies to:

JD Edwards EnterpriseOne Service Management - Version 9.2 to 9.2 [Release 9.2]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Service Mgmt. General

ACTUAL BEHAVIOR
---------------
Billing Line Suspension. Once the billing is re-activated, the system does the catch up billing.

If a line on contract is suspended and then re-activated, when work file generation UBE (R1732) with catch up option enabled is run, the the system does the catch up billing and creates separate lines for current period and for the suspended periods.

EXPECTED BEHAVIOR
-----------------------
R1732 should calculate and show one line with the total Billed amount in the current period (and not multiple lines for part periods that were included in the catch-up calculation).


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In P1320 create a contract with two lines.
2. Suspend the second line.
3. R1732 and see that only the first line was included in the calculation.
4. In the next period re-enable the second line. Run R1732 with catch-up option enabled.
5. The the system does the catch up billing and creates separate lines for current period and for the suspended periods.
Customer is expecting that R1732 should calculate and show one line with the total Billed amount in the current period (and not multiple lines for part periods that were included in the catch-up calculation).

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, suspended periods appear as billed.

Changes

 CURRENT BEHAVIOR
---------------
If a line on contract is suspended and then re-activated, when work file generation UBE (R1732) with catch up option enabled is run, the the system does the catch up billing and creates separate lines for current period and for the suspended periods.

REQUESTED BEHAVIOR
-----------------------
R1732 should calculate and show one line with the total Billed amount in the current period (and not multiple lines for part periods that were included in the catch-up calculation). A new PO in R1732 should enable/disable the sum up.

Cause

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